Contact Intelcom Customer Service
Intelcom Phone Numbers and Emails
Toll-Free Number:
-
(833) 622-1570
Intelcom Email:
Intelcom Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Intelcom Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Intelcom is help@intelcom.ca.
The best phone number to call Intelcom is 8336221570.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Thursday. The average call time is 5 minutes.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Intelcom Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Intelcom is help@intelcom.ca.
The best phone number to call Intelcom is 8336221570.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Intelcom may ask you for the following information to identify you as a customer: order id or tracking no, address or zip code or first and last name.
People call Intelcom mainly because of return/ replace, product/ service, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Intelcom?
Most Popular Number:
| Total calls: 140 | Issues resolved: 11 | Last call: Jan 30, 2026 |
Contact Information
Intelcom Website:
Intelcom Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 11:00pm
Saturday - Sunday: 9:00am - 8:00pm
Locations:
Bay 23, 112 Freeport Cres NE
Calgary
Alberta T3J 0S9
1290 Old Innes Road, 713
Ottawa
Ontario K1B 5M7
Intelcom Customer Service Reviews
A copy of what I emailed Mr. Joly, President of Intelcom in Canada:
Dear Mr. Joly,
I cringe every time I learn a supplier is using Intelcom for delivery!
The drivers never buzz, never phone, never bring the package to the door; I always see other Intelcom deliveries left in our lobby as well!
Our lobby is not a mail room!
The contract with Intelcom is to bring the package to the addressee's door, not to leave it anywhere else!
I should have a record of their contacting me (buzzer or call) on my phone; they didn't even send me a picture of where it was left!
Now it has disappeared!!
Every single time, I end up searching for my packages when Intelcom delivers them - I am seriously going to start requesting that my senders not use your company!!
Your customer service support line is ridiculous - all they do is pay lip service to the callers, agreeing that the driver was in the wrong and then do nothing!
I wanted them to contact the driver and get them to stop being lazy and BRING MY PACKAGE TO MY DOOR!!
Then I am told they do not have the driver's phone numbers - BLATANT LIE! The person I spoke to might not have the number, but that driver's boss does!! The driver's name is linked to the delivery tracking number!! Then I asked to speak to a supervisor - the supervisor would speak to me!!
Why are you providing such poor service in this technological age!!!
It is the driver's responsibility to deliver it correctly the first time - the only way to stop this unacceptable practice is to make them fix their mistakes!!! If they are trying to save time by dumping packages wherever they want instead of taking it to the addressee's door, then there should be consequences for their lazy behavior!!! I SHOULD NOT HAVE TO SEARCH FOR MY PACKAGE - IT SHOULD BE DELIVERED TO MY DOOR; IF THEY CAN GET INTO THE LOBBY, THEY CAN GET UP TO MY FLOOR - YOU ARE CONSTANTLY BREAKING YOUR CONTRACTS!!!
And a refund does not get me the product I need now - it is a discontinued one-of-a-kind item!!
Please look into this; I want satisfaction; otherwise, all the consumer advocacy groups and every online social media outlet will hear about this poor service!
The more people who know about your ridiculously bad drivers, the less likely you are to get business - if you want to think of this as a threat, fine, I am not worried.
Sick and tired of being pushed around by big companies thinking they can get away with whatever they want - I am doing something about it!
Respectfully,
Lynda
Intelcom managed to turn a simple delivery into a total nightmare. Despite my name and apartment number being clearly printed on the label, the driver dumped my package into an Expedibox assigned to the wrong person.
Because the access code was sent to that stranger, I cannot access my package.
If you think the delivery was bad, the "customer service" is a toxic joke. I spoke with agent Julie (Montreal), who was completely clueless. When I pointed out her lack of competency, she decided to lecture me on my attitude before hanging up on me.
I called back and spoke to Papou (Montreal), who was just as arrogant. Instead of fixing the driver's mistake, he spent the call talking down to me and acting as if I were the problem.
There is a clearly a disgusting work culture at this company where agents (who clearly have a poor education and are unfamiliar with the standards of service that are expected in Canada) feel entitled to be rude and unhelpful to the very customers who keep them in business.
Amazon needs to stop using Intelcom immediately.
They are negligent, unprofessional, and their staff lacks the basic social skills required for support. Avoid at all costs.
My package has been in my local town out for delivery for three days is the driver frigging sleeping for days what is even happening that a package is being sldelivered for three days that tells me this driver is a slack off and I feel very upset with their lack of response to this idiocy
nothing has happened, they tried delivering at 11:33 pm...really???
and now I have to wait at home for days...?
Please let me know date and time of delivery, would be appreciated, thanks!
How Good is Intelcom's Customer Service?
Summary of Intelcom Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Intelcom?
Shipping and Delivery Question:
- “Package stuck”
- “Missing package”
- “The delivery guy he doesn’t ring the doorbell”
Return/ Replace Question:
- “2 days in a row van stopped at roadside and drove away without picking up a return, then sends a message saying property not accessible. I am pissed!”
- “Pick up return”
- “Pickup change”
Request for Information Question:
- “I like to know when my package is being delivered to my home or if it can be picked up by me in Regina”
- “Update orders with proper address”
- “Reschedule”
Product/ Service Question:
- “Product return/Collection”
- “The product said it was delivered today. I did not receive it.”
- “Item stuck at your delivery facility”
Activation/ Cancellation Question:
- “My driver id is not activated”
- “Need to cancel an order because I won't be here when it arrives please help before it's too late”
- “Cancelling pick up at 44Cheltonwood Ave Guelph”
Website/ Application Question:
- “Cant use your website to track a package -website is messed up”
- “Site says tracking number not found?”
- “Drivers online application”
Employment Question:
- “I looking a job”
Payments and Charges Question:
- “Get commercial invoice for Amazon return item”
Other Question:
- “Je n’ai pas reçu mon colis”
- “Your currier lied.”
- “To register for a new pickup”
Compare Intelcom Customer Service To
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