Skip to content
Write review For Business
  • Login

Contact Intelcom Customer Service

Intelcom Phone Numbers and Emails

Toll-Free Number:

  • (833) 622-1570
Call customer service

Intelcom Email:

Customer Service
Send Message
Is this your business?

How to Contact Intelcom?

Most Popular Number:

(833) 622-1570
Total calls: 78 Issues resolved: 6 Last call: Nov 29, 2024
author avatar
Winnie Murugi
PissedConsumer Reporter

Intelcom customer service phone number is 833 622 1570. The support number serves as the contact method for clients to achieve assistance. Whether you have issues related to the delivery services, need more information related to your package, or want to complain or report the accident with the parcel, call the telephone number. Intelcom contact number is available within business hours. You have to provide the manager with the order information, and your location and explain the issue.

Intelcom email is help@intelcom.ca. In some cases parameters of the package to estimate the cost of the delivery, and demand provide a lot of numbers. The email address is the comfortable method to fix information and send it to the Intelcom customer service. You can indicate in the letter your questions, contact information, and the expected solution. Letters are considered by the Intelcom contact on a priority basis. The answer will come in 2-3 days.

Intelcom address is 200-1380 William Street Montreal, Quebec H3C 1R5 Canada. The location of the Intelcom headquarters you can exploit as mailing to reach the main department of the company. The other location of the firm is Bay 23, 112 Freeport Cres NE Calgary Alberta T3J 0S9. In Ontario, you can find the company at 1290 Old Innes Road, 713 Ottawa Ontario K1B 5M7. Placing the order online, choose the address of your location at the right top side of the page.

Intelcom service hours are Monday through Friday from 8 a.m. to 11 p.m. EST. On Saturday and Sunday, the customer care department is accessible from 9 a.m. to 8 p.m. EST. You can turn to the Intelcom contact methods like telephone number and online chat within the operation time.

Intelcom live chat provides clients with fast responses generated by the virtual assistant. The chat is available during the Intelcom hours. Open the Intelcom website and click the icon of the chat at the down-right side.

Intelcom Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Intelcom Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    34% phone 66% email

  • The best email to contact Intelcom is help@intelcom.ca.

  • The best phone number to call Intelcom is 8336221570.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 8 minutes.

View full overview ›
PissedConsumer Club

Contact Information

Intelcom Website:

Intelcom Help Center:

Corporate Office Address:

Intelcom Courrier Canada inc.
200-1380 William Street
Montreal, Quebec H3C 1R5
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 11:00pm

Saturday - Sunday: 9:00am - 8:00pm


Locations:

Bay 23, 112 Freeport Cres NE

Calgary

Alberta T3J 0S9


1290 Old Innes Road, 713

Ottawa

Ontario K1B 5M7

More contact details

Intelcom Customer Service Reviews

1.4 / 5
Bad
See all 266 reviews
Candence Fjf
Haven’t got the right item yet
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

They were very nice , I still dont have my purchase !! I could say more it I get my purchase straightened out !

Read full review
Ingrid M Kgk
They never picked up the return parcel, they never rang the door bell!!!

The pick-up time for a return parcel was scheduled, but they never showed up. When I called customer service, it was horrible!

The Vietnamese lady told me that the driver showed up but, because it was a condominium, he couldn't get in! What nonsense! The only thing he had to do was dial 402! It's a regular condominium building like any other.

No special code, just dial my apartment number!

I've never had issues with any other delivery company! Terrible service!

Read full review
Nicholas P Xmo
Stole packages
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Worst shipping service Ive ever interacted with,
Taken/stolen two packages off of my porch that they werent supposed to and denied responsibility and never returned the packages,
They never follow their own instructions and knock or speak to to an adult for pickup, and they dont show up half the time they say they will when you are waiting AND
The customer service is one of the worst Ive ever encountered they cant do anything other than read a tracking number and have zero competence with habdling Literslly any issue they just deny all responsibility for packages theyve stolen
Company contacted me about this review saying theyd resolve it they still claim to be trying to resolve it but they constantly have excuses for it being resolved and never actually finish the process, if it is ever actually handled like they claim they are doing I will update this.

Read full review
Guest-5634519
I did not receive my refund for an item the driver picked up.

Terrible. The driver didnt answer when I called and I am yet to receive a refund for one of my return items.

This is completely unacceptable and I feel like he stole from me. I need to be issued a refund immediately.

This feels like a sham service. I am incredibly disappointed that no one has reached out to rectify this with me.

Read full review

How Good is Intelcom's Customer Service?

Silver Ydb
Silver Ydb
Feels Satisfied | Aug 31, 2024

Everything was handled efficiently, no problems. I was very satisfied with overall handling of problem. Thank-you!

Read full quote
Zymere Vex
Zymere Vex
Feels Disappointed | Jul 08, 2024

1st package dropped over the gate, by the time it was picked up it had been opened (probably by someone passing by) the contents an air filter was obviously of no use so they left the filter and torn packaging.
Contacted customer service, took ive 80 mins to speak to someone, I received an apology and requested the next package be dropped over a closed fence by the front gate out of sight.
Fast forward to today the delivery day and I received notification that the package has been delivered and this was placed further down the driveway 15ft, and is in clear view as depicted by the photo attached to the delivery email notification.
I am in hope a friend can get to the house soon to collect the package before this is either opened or stolen!

Read full quote
Tannis Xad
Tannis Xad
Feels Disappointed | May 23, 2024

I didn’t call customer service package was picked up just fine

Read full quote
Jamya Vcx
Jamya Vcx
Feels Disappointed | Mar 16, 2024

Not helpful, package is missing and there is proof it was picked up in Delta

Read full quote
Elsy Mqs
Elsy Mqs
Feels Neutral | Jan 28, 2024

Very good. Please ask to have future parcels placed on front porch. Thanks

Read full quote
Alice B Fwd
Alice B Fwd
Feels Disappointed | Jan 26, 2024

I had to return a package and thought a direct pick-up would be the best option. However, after navigating the website, I realized that I would have to be available all day to receive the service. This was not feasible for me due to my work schedule. Despite this, there was no accommodation available for time slots.
I tried to cancel my request, but there was no information on the website about how to do so.
This service may be useful for larger companies that have employees available to receive deliveries, but it is not very convenient for small businesses or individuals.

Read full quote

Summary of Intelcom Customer Service Calls

237 TOTAL
CALLS
07:53 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Intelcom?

Shipping and Delivery Question:

  • “Nobody picked my package for three times”
  • “Order not delivered. It was returned. I don’t know why.”
  • “Missed delivery”

Return/ Replace Question:

  • “Pickup change”
  • “Mix up in return”
  • “No one showed up to pick up my returns”

Request for Information Question:

  • “Reschedule”
  • “Looking for my parcel”
  • “For id information”

Product/ Service Question:

  • “I need this product now”
  • “Complaint”
  • “Complain”

Activation/ Cancellation Question:

  • “Cancelling pick up at 44Cheltonwood Ave Guelph”
  • “Pickup cancelation”
  • “Reactivate my intelcom email notiification”

Website/ Application Question:

  • “Cant use your website to track a package -website is messed up”
  • “Site says tracking number not found?”
  • “Drivers online application”

Other Question:

  • “My amazon pacage is so late”
  • “Someone else’s order”
  • “Pickup”

Compare Intelcom Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Canada Post
Canada Post Customer Service
stars-rating-fill
1.8 out of 5
Purolator
Purolator Customer Service
stars-rating-fill
1.4 out of 5
UPS
UPS Customer Service
stars-rating-fill
1.3 out of 5
Write a review
Do you have something to say about Intelcom? What happened? What can we help you with?
Submit review Don't show this popup
Intelcom
Reviews Contacts Q&A